Friday, June 24, 2022
Home Business News Customers are disappointed with Elon Musk's satellite Internet service

Customers are disappointed with Elon Musk’s satellite Internet service

Starlink customers expressed their frustration at SpaceX’s delayed deliveries and nearly “non-existent” customer care.

Customers of SpaceX’s satellite internet service, Starlink, complain that the company’s customer support is “almost non-existent.”

At least 10 customers who signed up and waited nearly 12 months for Starlink’s Internet service but they have not received any updates from Elon Musk’s company about when Starlink will be available in their region and whether the kit will be released or not.

starlink cham che anh 1

From February 2021 to the present, customers have sent emails confirming their Starlink transactions and requesting refunds.

SpaceX has not yet issued any answers on this matter.

A Starlink customer, Morgan Pace, was trying to sign up for Internet service for his 70-year-old father, who lives on a cattle ranch in Northern California.

In February 2021, Mr. Pace signed up for the Starlink service and paid a $100 deposit to reserve his spot.

“Months went by and not a peep,” he said.

He checked his account and saw that if he returned his deposit, he would lose his place in the queue. He stated that there is no customer support from Starlink on SpaceX’s website. He requested a refund after ten months of waiting.

“I think Elon is a very smart man and wish him the best, but I think his customer service for Starlink was non-existent,” Mr. Pace said.

Jason Kirkpatrick of Michigan said he also paid $100 for a Starlink reservation in March 2021 but requested a refund in December 2021 because of no contact from SpaceX.

So far, Mr. Kirkpatrick has not received his money back and cannot contact SpaceX. He felt he was “cheated” when he made a deposit.

“Not sure how a company just can walk away with customers money without providing the service,” he complained.

Scott Alexander, another Starlink user, reported that he waited over a year to obtain his Starlink kit.

“Since then I have heard nothing but the generic excuse email that, we have all heard, noting pandemic and supply chain issues,” he said.

starlink cham che anh 2

SpaceX emailed Starlink pre-order customers last year, apologizing for delivery delays and saying that silicon shortages had slowed production rates.

Mr. Alexander said a neighbor ordered Starlink three weeks before him and received the kit.

Starlink said in August that global chip shortages were delaying device production.

Keith Bosse, a customer who placed a deposit for Starlink on February 25, told Insider that his order has been pushed back from mid-2021 to the first quarter of 2022. “Seems like if they can go to space they could at least send me an update via email?” said Bosse, disheartened.

“I currently have little choice but to wait it out,” said Troy Dubé, a customer in Canada after waiting since the end of February 2021 without being contacted by SpaceX.

It seems that Starlink is losing ground with a lot of customers around the world and users are willing to give up SpaceX’s service to come to domestic options with better customer care.

More than five other customers have contacted Insider to say they’ve had similar issues after pre-booking Starlink.

According to a Twitter post by Elon Musk, Starlink currently has more than 1,400 satellites in orbit.

RELATED ARTICLES

Top 3 NFT games worth playing in May 2022

Long gone are the days when gaming equated to holing up on the couch with nothing better to do. Blockchain technology and NFTs have...

Culture shock when switching from Facebook to TikTok for work: Each meeting has more than 200 attendees, working from 9am to 9pm, 6 days...

What secret did Tiktok use to make Facebook and many Western technology giants afraid? According to Business Insider, more and more American engineers in Silicon...

Elon Musk: ‘I didn’t buy Twitter to make money’

Elon Musk said that he bought Twitter for the future of human civilization, not to get rich and making money. When asked about the offer...

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Popular

Hướng dẫn chạy StepN

1.Chuẩn bị chạy Cần chuẩn bị smartphone có game StepN đã mua giầy. Có kết nối 4GP Nên test tốc độ để chắc chắn mình đạt...

Top 3 NFT games worth playing in May 2022

Long gone are the days when gaming equated to holing up on the couch with nothing better to do. Blockchain technology and NFTs have...

Culture shock when switching from Facebook to TikTok for work: Each meeting has more than 200 attendees, working from 9am to 9pm, 6 days...

What secret did Tiktok use to make Facebook and many Western technology giants afraid? According to Business Insider, more and more American engineers in Silicon...

Elon Musk: ‘I didn’t buy Twitter to make money’

Elon Musk said that he bought Twitter for the future of human civilization, not to get rich and making money. When asked about the offer...

Recent Comments